Evaluation of customer's satisfaction

1. The level of satisfaction with services



1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – High Carbon Wire Mill (HCWM) with quality of services provided by your other supplier of wire?
Evaluation of service level: 5 – excellent 4 – very good 3 – good 2 – low 1 – very low



Type of provided services

HCWM ŽDB Drátovna a.s.

Other supplier

A. Delivery terms

Delivery date




Delivery time




Observance of delivery date confirmed in contract of purchase



B. Payment terms

Maturity date




Type of payment




Price policy




Discount policy



C. Information guard of accepting and transaction of orders

Binding order cinfirmation in contract Of purchase per month




Digitalization of sale administration




Level of information about order status



D. Packing and bundling

Quality of labels




Binding of bundles, rolls and reels




Material marking of Material



E. Level of delivery realization

Completion




Observance of quantity



F. Services after realization of delivery

Rate of claims




Claim reaction time




Claim adjustment time




Time to transaction confirmed claim



G. Information about future plans of ŽDB Drátovna a.s. - HCWM

Inform. about new qualities, sizes, etc.




Level of www pages



H. Flexibility

Flexibility of our reaction to your wishes



Other comments to particular provided services:



Could you let us know which supplier of steel cords and wire you have compared ŽDB Drátovna a.s. – High Carbon Wire Mill with?


Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – High Carbon Wire Mill? How many days from acceptance of your order should be the required products delivered?
Order confirmation daysDelivered by days


2. The level of satisfaction with delivered products.



2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – High Carbon Wire Mill and your other supplier of wires.Evaluation of service level: 5 – excellent 4 – very good 3 – good 2 – low 1 – very low

ROPE WIREZDBThe other supplier
Mechanical performance
Dimensional accuracy
Weight of coil/spool
Packing
Unwinding (winding)
Quality of finish surface
Workability of wires
Fatique properties
Service life of wire products
Straightness / cast
Test certificate
Certification (ISO,...)
Product certificate
Other comments:


SPRING WIREZDBThe other supplier
Mechanical performance
Dimensional accuracy
Weight of coil/spool
Packing
Unwinding (winding)
Quality of finish surface
Workability of wires
Fatique properties
Service life of wire products
Straightness / cast
Test certificate
Certification (ISO,...)
Product certificate

Other comments:


STEEL WIRE FOR PRESTRESSED CONCRETEZDBThe other supplier
Mechanical performance
Dimensional accuracy
Weight of coil/spool
Packing
Unwinding (winding)
Quality of finish surface
Workability of wires
Fatique properties
Service life of wire products
Straightness / cast
Test certificate
Certification (ISO,...)
Product certificate

Other comments:


SPRING WIRE FOR MALTRESSZDBThe other supplier
Mechanical performance
Dimensional accuracy
Weight of coil/spool
Packing
Unwinding (winding)
Quality of finish surface
Workability of wires
Fatique properties
Service life of wire products
Straightness / cast
Test certificate
Certification (ISO,...)
Product certificate

Other comments:


OTHER TYPES OF WIREZDBThe other supplier
Mechanical performance
Dimensional accuracy
Weight of coil/spool
Packing
Unwinding (winding)
Quality of finish surface
Workability of wires
Fatique properties
Service life of wire products
Straightness / cast
Test certificate
Certification (ISO,...)
Product certificate

Other comments:



Related informations



Could you please let us know which supplier of Steel cords and wire you have compared ŽDB Drátovna a.s. – High Carbon Wire Mill with?



Would you let us know what is the share of ŽDB Drátovna a.s. – High Carbon Wire Mill at your annual consumption?






Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – High Carbon Wire Mill with.





3. The level of satisfaction with present supply of steel cords and wires on the market.





Please evaluate the level of present supply of wires on the market (according to your opinion)






In case you have some complaints to present market supply of wires, please write in particular (e.g.: quality, assortment, volume of market supply etc.)

4. Customer Identification


Finally, we would like to ask you for some basic details about your person and company you work for:


Your name and title:


Position in company:


Telefon:


Fax:


E-mail:



Name of company:


Address of company:


Telefon:


Fax:


E-mail:



Thank your very much for your answers and time!
The completed questionary will be treated as a trade secret.


Please fill in the verification code:




(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.