Evaluation of customer’s satisfaction
1. Level of satisfaction with services
1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Spring Division (SD) with quality of services provided by your other supplier of springs?Evaluation of service level: 5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Other comments to particular provided services:
Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Spring Division? How many days from acceptance of your order should be the required products delivered?
2. The level of satisfaction with delivered products.
2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Spring Division and your other supplier of springs.Evaluation of service level: 5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
3. The level of satisfaction with present supply of wires on the market.
4. Customer identification
Finally, we would like to ask you for some basic details about your person and company you work for.
Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret.
(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.