Evaluation of customer's satisfaction

1. Level of satisfaction with services



1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Wire Ropes Division (WRD) with quality of services provided by your other supplier of wire ropes? Evaluation of service level: 5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low



Type of provided services

Evaluation of WRD ŽDB Drátovna a.s

Evaluation of other supplier

A. Delivery terms

Delivery date




Delivery time




Observance of delivery date confirmed in contract of purchase



B. Payment terms

Maturity date




Type of payment




Price policy




Discount policy



C. Information guard of accepting and transaction of orders

Binding order confirmation in contract Of purchase per month




Digitalization of sale administration




Level of information about order status



D. Packaging and bundling

Quality of labels




Binding of bundles, rolls and reels




Material marking of Material



E. Level of delivery realization

Completion




Observance of quantity



F. Services after realization of delivery

Rate of claims




Claim reaction time




Claim adjustment time




Time to transaction confirmed claim



G. Information about future plans of ŽDB Drátovna a.s. - HCWM

Inform. about new qualities, sizes, etc.




Level of www pages



H. Flexibility of our reaction to your wishes




Other comments to particular provided services:



Could you let us know which supplier of wire ropes you have compared z ŽDB Drátovna a.s. – Wire Ropes Division with


Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Wire Ropes Division? How many days from acceptance of your order should be the required products delivered ?
Order confirmation till daysDelivered by days


2. The level of satisfaction with delivered products

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Wire Ropes Division and your other supplier of wire ropesEvaluation of service level: 5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low

ParametresEvaluation of ŽDB Drátovna a.s. - Steel Wire RopesEvaluation of other supplier
Mechanical properties
-Minimal breaking strentgth
-real breaking strength
-service life of wire rope
Lubrication
Torsion
Length tolerance of wire rope
MBL – Guaranted carrying capacity
Weight per length
Devitalisation
Material certificate
Certitication (ISO,…)
Product certificate
Other comments:



The Other supplier



Could you please let us know which supplier of wire ropes you have compared ŽDB Drátovna a.s. – Wire Ropes Division with ?



Would you let us know what is the share of ŽDB Drátovna a.s. – Wire Ropes Division. at your annual consumption






Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Wire Ropes Division





3. Level of satisfaction with present supply of wire ropes on the market



Evaluation of the domestic market


Please evaluate the level of present supply of wire ropes on the market (according to your opinion)






In case you have some complaints to present market supply of wire ropes, please write in particular (e. g.: quality, assortment, volume of market supply etc.)

4. The customer identification


1. Finally, we would like to ask you for some basic details about your person and company you work for. :


Your name and title:


Position in company:


Phone number:


Fax:


E-mail:



Name of company:


Address of company:


Phone number:


Fax:


E-mail:



Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret..


Please fill in the verification code:




(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.