Evaluation of customer’s satisfaction

1. Level of satisfaction with services



1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Wire Products Division (WPD) with quality of services provided by your other supplier of wire and wire products?Evaluation of service level: 5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low



Type of provided services

Evaluation of service level - WPD ŽDB Drátovna a.s

Evaluation of service level - Other supplier

A. Delivery terms

Delivery date




Delivery time




Observance of delivery date confirmed in contract of purchase



B. Payment terms

Maturity date




Type of payment




Price policy




Discount policy



C.Information guard of accepting and transaction of orders

Binding order confirmation in contract Of purchase per month




Digitalization of sale administration




Level of information about order status



D. Packaging and bundling

Quality of labels




Binding of bundles, rolls and reels




Material marking of Material



E. Level of delivery realization

Completion




Observance of quantity



F. Services after realization of delivery

Rate of claims




Claim reaction time




Claim adjustment time




Time to transaction confirmed claim



G.Information about future plans of ŽDB Drátovna a.s. - WPD

Inform. about new qualities, sizes, etc.




Level of www pages



H. Flexibility of our reaction to your wishes




Other comments to particular provided services:



Could you let us know which supplier of wire and wire products you have compared z ŽDB Drátovna a.s. – Wire Products Division with ?


Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Wire Products Division? How many days from acceptance of your order should be the required products delivered ?
Order confirmation till daysDelivered by days


2. The level of satisfaction with delivered products.

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Wire Products Division (WPD) and your other supplier of wire and wire products.Evaluation of service level: 5 – excellent 4 – very good 3 – good 2 – low 1 – very low

WireEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate
Other comments:


Metal ClothsEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


Extrusion discs, filtersEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


Welded netsEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


OtherEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:



Related informations



Could you please let us know which supplier of wire you have compared ŽDB Drátovna a.s. – Wire Products Division with?



Would you let us know what is the share of ŽDB Drátovna a.s. – Wire Products Division at your annual consumption ?






Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Wire Products Division





3. The level of satisfaction with present supply of wires on the market



Evaluation of the domestic market


Please evaluate the level of present supply of wire and wire products on the market (according to your opinion)






In case you have some complaints to present market supply of wire and wire products, please write in particular (e. g.: quality, assortment, volume of market supply etc.)

4.The customer identification


Finally, we would like to ask you for some basic details about your person and company you work for:


Your name and title:


Position in company:


Phone number:


Fax:


E-mail:



Name of company:


Address of company:


Phone number:


Fax:


E-mail:



Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret..


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(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.